F.A.Q.

PRODUCTS AND CRAFTSMANSHIP

1. What warranty do Clarissa Oliverio products have?    

Each of our products has a 5-year warranty against manufacturing defects. The warranty covers defects in materials and craftsmanship, but not damage caused by misuse or normal wear and tear. In any case, the company offers assistance for the repair or replacement of the inserted materials.

2. How are Clarissa Oliverio glasses made?

Each pair of glasses is handcrafted in Italy by combining high-quality Italian acetate with premium materials. The collection includes special materials such as crocodile leather, shagreen leather and Japanese Washi papers, as well as Parisian art deco. Each piece requires hours of craftsmanship and care.

3. What does "Art to Wear" mean?

Art to Wear is our philosophy: to transform art into wearable objects.

4. How many pieces are produced for each model?

All collections are made in limited edition. Mash-up drops featuring iconic brand logos are showcased through dedicated campaigns, with only 50 pieces produced for each drop.

5. Are the glasses suitable for prescription lenses?

Yes! All our frames can be equipped with graduated lenses. We recommend that you contact your trusted optician (see our Retailers page) for the application of custom lenses. Many of our customers have also fitted graduated lenses to ART TO WEAR glasses.

6. What happens if a goggles break or get damaged?

All our glasses have a 5-year warranty. Contact our support at info@clarissaoliverio.com at all times we will be happy to answer you in any case.

JAPANESE WASHI PAPER COLLECTION

7. How do you clean velvet glasses?

Before being inserted into the glasses, Japanese Washi paper is treated on the outside with water-resistant fasteners and then inserted with durable permanent adhesives. For daily cleaning, use a dry soft cloth. For the acetate frame, you can use a slightly damp cloth. Keep your glasses in the case provided when not in use.

SHIPPING AND RETURNS

10. How long does shipping take?

We ship throughout Italy in 2-3 business days and within Europe in 3-5 business days. For international shipments, delivery times vary from 5 to 10 business days. You will receive a tracking number to monitor your order.

11. What is the return policy?

We accept returns within 14 days of receipt, as long as the glasses are in their original condition, unworn, and with all tags attached. Contact our customer service team at info@clarissaoliverio.com to initiate a return.

12. Can I change the model or color after purchase?

Yes, you can request an exchange within 14 days of receiving it. Contact us at info@clarissaoliverio.com and we will guide you through the process by looking for an alternative you like based on the models we have in stock. Shipping costs for the change are paid by the customer.

WARRANTY AND ASSISTANCE

13. What guarantee do you offer?

All our glasses include a 5-year warranty against manufacturing defects. The warranty covers defects in materials and workmanship, but does not cover damage caused by misuse or normal wear and tear.

14. What to do if my glasses get damaged?

Contact our customer service at info@clarissaoliverio.com or call +39 333 30 64815 (Mon-Sat, 9:00-18:00 CET).

We'll assess the damage and offer you the best solution, which may include repair or replacement under warranty.

15. Can I have my glasses repaired?

Yes, we offer repair service for all our models. Contact us for an estimate. Many of our authorized dealers (see Retailers page) also offer local service.

PURCHASE AND TEST

16. Where can I try on glasses before buying?

You can find our glasses at over 60 authorized optical retailers in Italy, Europe, and the USA. Visit our Retailers page to find the store nearest you.

17. How to choose the right size?

Each model includes the measurements (lens width, bridge, temple) in the product description. If you have any questions, contact our customer service or visit an authorized retailer for a personalized fitting.

18. Do you offer customization?

Each piece is unique thanks to its craftsmanship. For special requests or customizations, contact us at info@clarissaoliverio.com and we'll explore the possibilities together.

MATERIALS AND SUSTAINABILITY

19. What materials do you use?

We use high-quality Italian acetate, silk velvet hand-woven on historic Florentine looms, and premium metal components. All materials are selected for their quality, durability, and aesthetic appeal.

20. Are your products sustainable?

Yes. Our artisanal philosophy prioritizes quality and longevity over mass production. We create pieces designed to last generations, reducing waste. We use traditional techniques and Italian-sourced materials whenever possible.

CONTACTS

21. How can I contact customer service?

We are available from Monday to Saturday, from 9:00 to 18:00 (CET):
- Email: info@clarissaoliverio.com
- Telephone: +39 333 30 64815
- Or fill out the form on the Contact page

22. Do you have a physical store?

Our glasses are available at select optical retailers worldwide. Visit our Retailers page to find the store nearest you.