Refund policy

Our 30-day return policy states that after you receive an item, you have 30 days to request a return.

For it to be eligible for return, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags and must be contained in the original packaging. In addition, you will need your receipt or proof of purchase.

To initiate a return, please contact us at info@clarissaoliverio. Returns must be shipped to the following address: Vallauris UPS Point 8 rue Hyppolite Aussel Vallauris 06220.

If the return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent without a previous return request will not be accepted.

For any questions about returns, please contact us anytime at info@clarissaoliverio.com

Damage and problems
Inspect your order upon receipt and contact us immediately if you have any defects or damage or if you have received the wrong item. This way, we can evaluate the problem and make sure to solve it.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please feel free to contact us.

Unfortunately, we cannot accept returns of promo items or gift cards.

Substitutions
The quickest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-day reflection period for the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return the order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition as you received it, must not have been worn or used, must have all tags and must be contained in the original packaging. In addition, you will need your receipt or proof of purchase.

Refunds
As soon as we have received and inspected your return, we will notify you to let you know whether the refund has been approved or not. If approved, within 10 working days you will receive your refund automatically through the original payment method. It may take some time for the bank or company that issued the credit card to process and make the refund visible.
Once more than 15 business days have passed since the return was approved, contact us at maisonclarissaoliverio@gmail.com.

RETURNS AND REFUNDS POLICY

Right of withdrawal

In accordance with the Italian Consumer Code (Legislative Decree 206/2005), you have the right to withdraw from the purchase contract within 14 days of receiving the product, without having to provide any reasons.

To exercise your right of withdrawal, you must send us a clear communication of your decision to withdraw from the contract by email at [insert your email] or via the contact form on our site.

How to make a return

Contact us within 14 days of receiving the product
Send the product back in its original condition, with intact labels and packaging
Products must be unused, unwashed and free of signs of wear
Return shipping costs are paid by the customer

Refunds

Once we receive and verify the returned product, we will provide a refund within 14 days using the same payment method used for the original purchase.

The refund may be suspended until you receive the goods or until you have demonstrated that you have sent the goods back.

Products excluded from the right of withdrawal

In accordance with Article 59 of the Consumer Code, the following are excluded from the right of withdrawal: